Delivery & Pickup Policy
Effective date: 4 July 2026
Operated by Novetum Private Limited, 1-90/7/B/121, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081.
1. Nature of service
Trap rents electric two-wheelers. There is no shipping of products. You either pick up the vehicle from our hub, or choose doorstep delivery within our service area (additional delivery fee based on distance).
2. Delivery area & fee
Delivery is available only within our serviceable radius around the hub. The delivery fee is calculated by road distance and shown in the app before payment. Addresses outside the area can only use hub pickup.
3. Delivery timing & tracking
For doorstep delivery, our rider brings the vehicle at the booked slot. You can track the rider's progress and ETA in the app. Handover requires an OTP and a vehicle condition check with photos.
4. Return
Return is at the hub or by agreed handover, validated by a return OTP and condition check. The security deposit refund is initiated on a verified return.
5. Delays
If we cannot deliver on time due to operational issues, we will inform you and offer rescheduling or a full refund of that booking.
6. Contact
systems@novetum.com · +91 9000149014.
Questions? Email systems@novetum.com or call +91 9000149014.